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Frequently Asked Questions

In which states can I purchase a kit?

Currently you are able to purchase in all states except New York.

How often should I be tested?

It's important to be tested for STDs regularly, depending on how sexually active you are and your number of sexual partners. The CDC recommends testing every 3 to 12 months.

How long does the testing process take?

Testing process takes 2-4 days from the initial order being placed to results.

What happens if I test positive?

We understand this can be difficult and want to ensure our medical team will be there with you in every step of the way.

How accurate are my test results?

Our testing facilities are CLIA-certified accredited. All of our laboratories must meet or exceed high precision, accuracy, and validity standards, obtain both state and federal certifications, and submit themselves to regular inspections as well as independent third-party performance verifications.

How will I receive my test or prescription?

You will receive an email once the product has been shipped. You are able to review it once logged in.

Is shipping discreet?

We believe that your privacy is our number one priority. We never display the contents of your package on the exterior of the box. Our discreet, professional packaging makes sure that only you know what's inside!

Email info@heyjuna.com for non-medical inquires.

The doctor will decide if you are a suitable candidate for the prescription during the visit. If the doctor thinks you're a suitable candidate, they may give you a prescription.

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